Delivery is free of charge on orders over £49 to anywhere on the UK mainland, excluding Scottish Highlands & islands. We can deliver further afield but please contact our sales team before purchasing to get a price for delivery to your area.
Your order will be dispatched once we have received cleared payment for your purchase. Orders are usually received by our customers within 5 to 10 working days depending on where you live in the U.K. If your order is likely to arrive later than this, our sales team will contact you to inform you of any delay. Your order can always be cancelled and refunded if required. If your selection is fulfilled by the manufacturer and is out of stock we will contact you as soon as possible. You will receive an automated order status update from our system once we have dispatched your order.
If you are local to our warehouse in Preston we will deliver your rug using our own transport and will call or email you to organise a convenient delivery time.
If you are not local to our warehouse your rug will be delivered by a national courier firm, We currently deliver via ParcelForce, DHL, Tuffnells, DX Freight & Evri, this is usually dependent on the size and weight of your order. You will receive an automated order status update from our system once your order is dispatched. All our deliveries are tracked and insured. Tracking information will be provided via email when your order leaves our warehouse.
Our couriers will make a maximum of three attempts to deliver your rug and will leave a card on each attempt. If no one is available on the third attempt your rug will be returned to our warehouse. You may be required to pay a redelivery fee of which the cost will be dependent on the courier, size and weight of the rug you have purchased. Orders returned by our couriers due to non delivery or refused delivery will be refunded once they have arrived back at our warehouse however a 10% restocking fee will be deducted from the original cost.
For more information you can speak to our sales team by telephoning 0345 163 2015 or by email on [email protected]. You can also write to us at: Lorraine Supplies Limited, 144-146 Brownedge Road, Lostock Hall, Preston PR5 5AE