Shipping policy

Free UK mainland delivery on every order

Standard delivery to UK mainland addresses is free, with no minimum spend and no hidden charges at checkout.

Dispatch and delivery times

Orders are usually dispatched within 2–4 working days, and a little sooner for ranges that ship direct from our supplier's warehouse. During busy periods such as the run-up to Christmas dispatch can take longer – we'll always let you know if that's the case. Once your order is on its way you'll receive confirmation with tracking where available.

Highlands, islands and Northern Ireland

We deliver to the whole of the UK. For the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Isle of Wight, a delivery charge of £19.99 per order is added at checkout. Delivery to these areas can take a few days longer.

We don't currently deliver to the Channel Islands or outside the United Kingdom.

Collection from our showroom

You're welcome to collect from our showroom at 144–146 Brownedge Road, Lostock Hall, Preston, PR5 5AE (Monday to Saturday, 10am–5pm, free parking). Just get in touch to arrange a time.

Damaged in transit?

Please check your rug when it arrives. If it has been damaged in transit, let us know within a few days with a photo and we'll replace it or refund you in full – see our returns policy for details.